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General Information
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Our dresses are exclusively Made-to-Order
(we do not stock dresses). With Made-to-Order production each bride has more flexibility when choosing her favorite style, colors and design options to suit the theme of her wedding;
along with giving flower girls and junior maids custom size options. |
Coordinating colors with the rest of your bridal party and/or making sashes
and accessories from fabrics you supply to us are options that our custom production setup is designed to meet.
We suggest placing your order 10-12 weeks in advance of your event to allow ample time to receive
and inspect your order. Our regular production time is 4-6 weeks, but we welcome rush orders.
Receive your order in 3 weeks or less with our Production Rush Service. Please call with your style,
color, options and measurements for all of your flower girls and we will ship your order within 14 days. Currently our rush fee is $20.00 per dress. Need it even faster?
Please see our express shipping services for expedited delivery.
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| How to order |
1. Choose your style |
Most of our dresses may be ordered with different style options than the ones they are pictured in. Online design options include:
Neckline, sleeve type, skirt length and color changes.
You may see the available options for each style by clicking on a thumbnail and scrolling through the drop
down menus on each product page. Also see the Style Options
page for a pictorial display of the options.
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| 2. Collect measures and choose sizes |
It is our goal to create beautiful, well made dresses, as well as a perfect fitting dress. After deciding on your styles and options, please visit our Sizing page and use the measuring instruction sheet to help you collect the correct measures we’ll need from each child. See the “How to choose the correct size” section on the sizing page to help you select sizes. There are also custom sizing options as well for children with individual fitting needs.
Please hold onto the measurements so that we may confirm sizes with you during the order process. Collecting measures for proper size selection is a very important and helpful step. We have found that if we work with the actual measures from each child we can eliminate the need for alterations or size exchanges in almost every instance.
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3. Place your order |
When you’re ready to place your order you may do so as follows:
*After we receive your order along with all the necessary information, we will send an e-mail order confirmation containing all of your order details, including sale and shipping information. If you do not receive this email confirmation from us within 48 hours of placing your order please check your spam filters. If you don’t find it there please contact us.
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| Multiple Dress Discount (MDD) |
Receive 5% off of your merchandise total when you purchase 2 or more dresses.
When placing an order by phone our sales staff will deduct it for you; discounts for on-line orders will be calculated offline by our sales staff during the order confirmation process. If you choose to fax your order,
there is a line on the form to deduct the discount. (Discount applies to non-rush and non-custom orders only.)
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| Payment |
We accept payments by VISA, Master Card, American Express and Discover for both domestic and international orders.
If ordering from inside the United States, a personal check or money order is also accepted. We accept Certified Checks (in US funds only)
for international, non-credit card payment. Your credit card will be charged during the confirmation process. Checks and money orders are deposited
immediately. |
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| Shipping |
Domestic and Canadian orders are shipped via FedEx Ground (1-7 days transit time, depending on destination zip).
If you would like to receive your items sooner we also offer FedEx Express Saver upgrade (3 business days transit time)
for an additional $30.00 (just select the option during checkout).
If you type in a Post Office box for your shipping address we will ship your order by USPS Priority Mail Insured.
Rates start at $15.00 for 1-2 dresses to one location. Other quantities will be quoted during the order process.
Rates:
Expedited Shipping:
We offer FedEx Standard Overnight for an additional $60.00 for 1-2 dresses. For 3 dresses or
more, or multiple boxes, prices will be quoted during the order process.
International Shipping:
International order shipping details will be confirmed as the order is being processed. International rates are
determined on an individual basis. Other than Canada, our primary international carrier is the US Postal Service, but other carriers
may be used when available or upon request.
Customs and/or Duty fees are paid for by the customer at the time the order is placed. Orders shipped internationally that are paid for with a foreign credit card will only be shipped to the cardholder's billing address.
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| Return Policy |
NON REFUNDABLE ITEMS: Special orders, custom made
or custom sized items are not refundable.
RETURNABLE ITEMS: We honor a 5 day return privilege on all standard sized or stocked items,
provided merchandise is returned in its original unworn, unaltered and unused condition, with tags intact. All returns require
prior authorization. You must call and receive a Return Authorization Number (RA#) within five days of receipt of your purchase.
We allow 14 days from the date of receipt of your item(s) for return shipping. Please repack item(s) in its original box with its
original packing material. Our suggestion is to send it insured for the value of the merchandise; and to ship item(s)
using a carrier who can provide a tracking number. Shipping, handling and rush fees are non-refundable.
OVERSIGHT RESOLUTION: Eve and Ellie stands by its products. We strive to provide the best customer service to our clients and
to process each order with the greatest of care. Our aim is to produce each order to the satisfaction and specifications of
each customer. However, in the unlikely event you receive a defective product or discover an error with any part of your order
that appears to be our fault, you are responsible for notifying us of our mistake within 14 days of receipt so that we can rectify
the situation in a timely manner. We reserve the right to repair, exchange, or refund at our discretion. After the 14 day period
the customer agrees to be responsible for all costs associated with the resolution of the problem; including--but not limited to--shipping.
In situations where we agree to reimburse our customer’s shipping costs we will not reimburse for overnight or second day expedited shipping.
We do not reimburse or take responsibility for outside alterations.
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| Privacy and Security |
Efforts to assure your privacy is fully protected are continuously maintained.
The personal information that you provide to us is used for processing and delivery of your orders only.
We collect credit card information in order to finalize purchases on our web site. We treat this information
with tremendous care. Only authorized personnel are allowed access to customer information, and we do not share
or sell information to anyone.
A 128 bit SSL encryption is used for all credit card and order communications. The result of this process is a safe and secure environment for transmitting credit card data over the internet.
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| What are cookies? |
A "cookie" is a small piece of information that is stored on your computer’s hard drive by your web browser.
We use cookies so that the contents of your cart can be remembered
between visits. No other information is used in the cookie for any purpose.
You may verify this with any of the popular ‘cookie administration’ programs
currently available on the market.
Under no circumstance can a cookie load or execute a virus on your system,
nor can it read and send files or data through the Internet. A wealth of information
on cookies can be found at Cookie Central, at http://www.cookiecentral.com
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